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GENERAL POLICIES:
Payment policy
If local, we will accept cash only on pickup. If online, we use Pay Pal only.
Shipping Information
We ship Mondays, Wednesdays and Fridays only. We do NOT ship on weekends, holidays both American or Canadian.
Remember to allow 3 to 5 days for handling when calculating approximate delivery date. Give 3 to 12 days for delivery after handling. Things do happen, and we cannot control the postal service so the time for shipping could be fast or slow.
Overseas regular shipping, allow up to 3, yes three, months for delivery. If you want to pay the cheapest, then you get what cheap entails. It's not the best way to ship.
We do combine orders, but weight governs the cost of shipping. We charge for handling, whether a repair lot or not. This covers packaging, time, and gas.
If you opt out of expedited shipping, we are not responsible for any mishaps or delays with delivery. We do not make any money on shipping and highly recommend tracked shipping to any destination so that the package's progress to arrival can be followed by both client and us.
Return Policy
All items returned must be in resale condition and returned to us in its totality before any refund is issued. All costs of shipping the items back to us are paid by the buyer, including all customs, taxes, everything involved with returning the package. You must return the package using the same service the package was shipped to you, with the same insurance if any, and with confirmation if used. There cannot be any chips, cracks, marks, scuffs, bends, missing pieces, etc. to the items returned. The packaging must be present and in tack, with no damage to any boxes.
If all above are followed, a refund in full is provided.
We do not accept refunds on items weighing 1lb and under as we offer a cheaper shipping method for this category to save our customers money; however in doing so, there can be no guarantees on items not going missing or being damaged during the journey and thus, no refunds allowed.
Demanding a refund for slow shipping is not something we can control and therefore not provided.
Terms of Sale:
1. Should there be a concern, allow us the opportunity to resolve the issue before filing a claim or leaving negative feedback.
2. Any over payment of shipping is refunded to the buyer after handling/administration charges are deducted.
3. Immediate payment is expected. We prefer Pay Pal.
4. Please keep in mind, we do not test our metals as we are buyers and sellers of collectible vintage items and antiquities. If a tag is clearly visible, we will share the information on the tag with you.
5. Please provide all questions prior to sales finalizing. All sales are deemed final once item ships.
6. Because we often are selling on behalf of a third party, we do not accept trades on products.
7. All shipping is covered by the buyer. All duty, customs, taxes, etc. are the responsibility of the buyer as according to our policies.
8. Once item has shipped, there can be no change of mind and no item is shipped until paid for in full.
9. Most items we sell are from estate sales/auctions/picking and therefore all products listed are sold on an as is basis.
10. We ship on Monday, Wednesday and Friday only. We do not ship on weekends, holidays, both American and Canadian. Weekends are not used for shipping as our post office is closed during Saturday and Sunday and should not be included when calculating delivery time.
11. Send us a message with any questions you may have through eCrater's site.
12. We can offer pick up services to those who live in Ontario ONLY and within the Niagara Region. There will be a slight fee for this service of $10.00. There is a delivery option available but we require $20.00 for this service paid in advance.
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